Policies

Hours of Operation

Hours of Operation: E-commerce sales support is available Tuesday–Saturday 9:00am – 6:00pm EST at 865-977-1669. For assistance with an order you have already placed, please send an email to ecommerce@smh-d.com .

Area of Service: Smoky Mountain Harley-Davidson (SMH-D) ships to US addresses, APO/FPOs and Canada only.

Sales to End Users Only: We sell and ship to end-user customers only. We do not sell to resellers.

Refund and Return Policy:

If you have questions or problems with your order, please call us at 865-977-1669 and ask for e-commerce support, or send an email to ecommerce@smh-d.com . If you must return an item or items, we will issue you a Return Material Authorization (RMA). RMAs must be requested within 14 days of receiving the product. Any item returned to us must be accompanied by its packaging, accessories, manuals, documentation, registration, etc.

For exchange or full refund, the item must be received within 14 days of issuing the RMA. The item must be unopened and undamaged in the original packaging. If the package has been opened, SMH-D will charge a 20% open-box restocking fee.

Please note that we do not permit returns of the following items:

Gift Cards
Clearance Items
Painted Parts (body panels, tour-paks, etc.


Note: We recommend that you use a shipping method for returns that offers shipment tracking and that you fully insure the item(s) to be returned. If you choose not to track and insure the item(s), you will be responsible for any loss or damage to the item.

Proof of Purchase: SMH-D will send you a confirmation of your order and tracking number, if applicable, via email when your order is shipped.

Payment Methods: Credit Card: When you place your order, we will obtain a pre-approval from the credit card company for the full amount of the order. Your card will be billed when your order ships. We accept Visa, MasterCard, American Express and Discover.

Please note that debit cards and check cards have daily spending limits that may delay your order.

Tax-Exempt Orders:
If your order is being placed on behalf of a tax-exempt organization or individual, please call 865-977-1669 and ask for e-commerce support. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt.

Shipping Options:ship UPS Ground and insure every shipment for its full value.

A signature is required for delivery.. We are not able to change a shipping address after a package has left Smoky Mountain Harley-Davidson’s warehouse. Title and risk of loss will pass to you on delivery.

Ordering Processing:The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time. It does not include transit time. Orders placed on Sunday or Monday will be processed on Tuesday; orders placed on a holiday will be processed the next business day.

If we have item in stock and we receive your order and payment before 2:00pm, we will ship the order that same day.

Prices: We try to offer competitive prices. Your total order price will include the price of the product plus any applicable sales tax and shipping charges. We reserve the right to change prices for the items on our web site at any time.

Our prices are guaranteed for ten calendar days. If we reduce the price on any product within ten days of when we shipped you the same product, contact us at 865-977-1669 to request a refund of the price difference. You must request the refund within 14 days of shipment. We do not price match.

Product Availability: Order lead time is the length of time it takes us to validate your credit card, assemble the right products and package your order. Shipping time is the length of time it will take for the package to travel from our warehouse to your shipping address.

SMH-D makes every effort to ship your order according to the estimated lead times on our web site, but lead times can be affected by changes in supply. We will contact you via email if a lead time will be different from what you saw on our web site.

Due to the popularity of some products, we may restrict the number of such items that you may purchase. Any product limit restrictions will be noted in the item’s description on our web site.

We reserve the right to discontinue products without notice.

Other Terms and Conditions: We are not responsible for typographical errors. We reserve the right to change our terms and conditions at any time, but we will post any such changes to our Policies page. Tennessee law governs all sales at smh-dstore.com. No SMH-D employee or agent has the authority to vary any of the smh-dstore.com store policies or the terms and conditions governing any sale.

Privacy Policy

Our Commitment to Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available via link on our store homepage, the store's navigation bar on th left, and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on the Smoky Mountain Harley-Davidson website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number

The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

SMH-Dstore.com’s online checkout is secured using industry-standard encryption SSL from GeoTrust. Your personal information, including credit card numbers, is safe.

Our Commitment to Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is designed to attract anyone under 13.

How You Can Access or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by contacting ecommerce@smh-d.com . We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us: Should you have other questions or concerns about these privacy policies, please call us at 865-977-1669 or send us an email at ecommerce@smh-d.com